About etech
About etech
Blog Article
Etech’s world-wide centers – Onshore, Nearshore, and Offshore, have the capabilities to customize the answer that greatest healthy all of your wants. With Etech’s world outreach, Etech is often accessible to assistance your customers and produce constant exceptional experiences.
a gaggle of devoted leaders within the Make contact with Heart market who will be obsessed with earning a impressive change for our
About us Etech provides up coming-technology BPO options. A global minority-owned organization, Etech has designed and trademarked how to show your information into strategic insights. Leveraging the strength of synthetic plus human intelligence Etech enhances teaching and coaching to focus on critical behaviors generating enhanced customer activities and shareholder value. Etech introduced in 2003 with only four hundred staff and an individual Get in touch with Middle in Nacogdoches, Texas.
Etech is an omnichannel purchaser engagement answers company for a number of the planet’s major and most revered brands. The experience Etech has obtained across an array of company verticals enables us to continually provide Outstanding, particular buyer ordeals.
Learn More Life At Etech Etech believes in working hard and enjoying tricky and strives for making workforce feel empowered and self-assured in The work They can be executing.
At QEval, we’re focused on encouraging Get in touch with facilities improve their effectiveness through obvious, actionable insights. Our functionality analytics reports give you a detailed breakdown of agent activities, shopper interactions, and operational bottlenecks, so you may make knowledgeable decisions that lead to measurable improvements. With QEval, you don’t just get studies—you can get the equipment and recommendations to act on them.
Etech’s modern technology answers and expert leaders recognize your business requirements and figure out the strategic insights your brand really should travel benefits.
✅ unanticipated Added benefits over and above compliance Never miss out on this opportunity to rework your contact Middle functions! routine a meeting with our experts:
Metrics like deal with time, CSAT scores, resolution charges, and actionable insights are crucial to achievement in 2024. Gone are the times of concentrating entirely on connect with quantity. Now, it’s about digging into the standard of Each and every conversation and driving precise final results. prepared to consider your simply call Middle efficiency to the next degree? Enroll at QEval College and ???? Listen to Shawndra’s whole Perception below: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
irrespective of whether it’s lowering connect with moments, improving upon agent efficiency, or boosting the overall purchaser expertise, our methods are designed to travel genuine final results. able to see how QEval may make a big difference in the operations? Make contact with us today to learn more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of care, belief and Electricity introduced for the organization is what can make the society at Etech exceptional. Our CEO frequently says, “If we deal with our people, the figures will look after by themselves.”
boosting your Make contact with center’s overall performance doesn’t ought to be sophisticated. With QEval College, you’ll get access to important equipment and coaching that supply exact, measurable improvements in agent efficiency.
fulfill Malisha, a shining star on our customer care crew! From tackling duties to experiencing enjoyment group routines, Malisha is aware of how to help keep the stability between function and Perform. Her positive Angle and staff spirit make her a Pleasure to operate with.
A group of devoted leaders within the Call center field who're keen about generating a extraordinary big difference for our
Allow me to share just get more info a couple vital features of what we offer: ✅ in depth insights into agent functionality by way of detailed analytics
Report this page